Return Policy

Welcome to elinamyys.com. We strive to provide exceptional photography and videography services. Due to the nature of our services, we have specific return policies outlined below. Please read them carefully. By booking our services, you agree to this Return Policy.

1. Services and Non-Tangible Goods

As our services are personalised and involve custom work, returns and refunds are generally not applicable. This includes, but is not limited to:

• Photography sessions

• Videography sessions

• Editing and post-production services

2. Deposits and Payments

Deposits:

• A 50% non-refundable deposit is required to secure your booking. This deposit is non-refundable as it reserves your date and time, preventing other clients from booking that slot.

Final Payment:

• The remaining balance is due upon completion of the project, before the delivery of final edited files.

3. Cancellations and Rescheduling

Cancellations:

• If you need to cancel your booking, please notify us in writing via email.

• Cancellations made more than 48 hours before the scheduled shoot will allow the deposit to be applied to a future booking within six months.

• Cancellations made less than 48 hours before the scheduled shoot will result in the forfeiture of the deposit.

Rescheduling:

• Clients may reschedule once without penalty if done more than 48 hours before the shoot.

• Rescheduling within 48 hours of the shoot may incur additional fees.

4. Refunds

Due to the customised nature of our services, refunds are only available under specific circumstances:

• If we are unable to perform the service due to unforeseen circumstances on our end (e.g., equipment failure, illness), we will offer a full refund of the deposit or reschedule at no additional cost.

• If the client is not satisfied with the final deliverables, we will make reasonable efforts to address and rectify any issues. However, refunds will not be issued based on subjective preferences once the work has been completed and delivered.

5. Deliverables

Photos and Videos:

• Original high-resolution raw photos and raw video files will be delivered on the same day as the shoot.

• Edited photos and videos will be delivered within the agreed timeframe (1-4 weeks, or 72 hours for prioritised editing at an additional cost).

6. Dispute Resolution

If you are not satisfied with our services or have any disputes, please contact us to discuss and resolve the matter. We are committed to customer satisfaction and will work with you to find a mutually agreeable solution.

7. Contact Information

For any questions or concerns regarding this Return Policy, please contact us at:

Elina Myys Photography
Email: elinamyys@gmail.com
Phone: +447767587973
Website: elinamyys.com

By using elinamyys.com and our services, you acknowledge that you have read, understood, and agree to this Return Policy.